Patient rights and responsibilities

Practice charter

Your rights

As a patient of this practice you can expect:

  • to be seen the same day for conditions you and your doctor agree are urgent.
  • to have your records treated confidentially.
  • to have your long term medication and treatment reviewed at agreed intervals.
  • to be informed (through leaflets, patient newsletters and this web-site etc.) of the practice’s services and how best to utilise them.
  • to receive healthcare in safe, comfortable and appropriate surroundings.
  • to be treated courteously.

Your responsibilities

  • to treat the doctors and practice staff courteously at all times.
  • to be punctual for your appointment, or if you are unable to attend, to cancel well in advance.
  • to make more than one appointment if more than one person needs to be seen.
  • to be prepared to make further appointments if you have numerous or complicated problems.
  • to be patient if appointment times are running late – it may be you who needs the extra time on another occasion.
  • to request a home visit only if housebound or if the illness completely prevents you from attending the surgery – children can usually be brought to the surgery safely.

In accordance with Government policy we adhere to the NHS Zero Tolerance Zone Campaign. Such as demanding behaviour,  shouting, swearing and verbal and/or physical abuse of practice staff will not be tolerated and will result in removal from the Practice list as well as Police action.

Date published: 20th September, 2023
Date last updated: 21st January, 2024