From the 13th May Studholme Medical Centre will be operating a clinical triage system. Similar to now if you need to request routine medical help you complete the form on our website. However this form will now be reviewed by a doctor rather than an administrator and a plan of action put in place.
This plan may include inviting you for an appointment, sending you for some tests to gather more information like a blood test for example, make a referral or to sign post you to the right resource.
If you phone then our reception will gather the same information as requested by the online system
The online system avoids you waiting on the phone and gets your request in front of a doctor without delay. There is no benefit or priority given to phone calls for routine appointments.
This change is in line with how the Department of Health is now requiring GP practices to operate.